The Privacy Policy of KYMCO Ionex (hereinafter referred to as “the Policy”) aims to explain how Kwang Yang Motor Co., Ltd. and/or its affiliates (hereinafter referred to as “We”, “Our” or “Us”) collect, use and share personal information obtained from users (hereinafter referred to as “the Users”, “You” or “Your”) of our applications and services (hereinafter referred to as “the Services”). We strive to comply with all laws applicable to information collected from users, and will diligently collect, use, and share user-related information pursuant to the basic principles described below.

We reserve the right to amend the Policy at any time for the purpose of complying with laws or improving the Services or for other reasons, It is advised that you check the latest version of the Policy from time to time. If you continue to use the Service, you are agreeing to any amendments made by us and the amended Policy. The latest version of the Privacy Policy was updated on March 7th, 2025.

1. Information Collected During Account Creation

   a. You may register an account through websites, platforms and systems supported by the Ionex services. We will ask you to provide information such as your name, email address, ID number, and date of birth. Please make sure that the information you provide is true, accurate, and authentic as it will be used for user account management for purposes such as to avoid the abusive or fraudulent use of the Services. We may communicate important information about the Services to you through the contact information you have provided.

   b. We reserve the right to delete, suspend, or take other necessary management measures on an account registered with false information. We will not be liable for any deletion, suspension, failure to have immediate access to important information or other damages resulting from the provision of false information.

2. Information Collected During the Use of the Services

   A.When you use the Services, we will collect information on your use of the Services and your activities throughout the Services using our mobile application. Information we collect includes but is not limited to:

   1. Time and date the Services are used;
   2. Your location;
   3. Type and related information of your mobile device;
   4. Type of mobile operating system and its version;。
   5. Battery-related information: battery health and battery usage;
   6. Vehicle-related information: VCU number, ODO mileage;
   7. The Services viewed or used by you; and
   8. Record of information exchange with a time stamp.

B.When you use the Services, we will collect the aforesaid information on the user, including but not limited to riding distance (ODO mileage from battery record). Such information will be used for purposes such as analytics, consumer driving behaviors study, market research, and enhancement of the Services.

3. We may also use other similar methods (defined as follows) to record information related to you for the enhancement of the Services and for market analysis purposes. Information obtained through the following methods will be de-identified first:

   A. Error Report:

   You may voluntarily upload an error report on the use of the Services or on other devices as the basis for our analysis and enhancement of user experience of the Services.

   B.Usage Information:

   We will collect information on your use of the Services, such as battery usage and riding distance, for market analysis purposes.

4. Other Information Collected by Us

   We will collect your ID number for identification verification purposes and to provide customer services related to your use of the Services.

   1. ID Number [Required]

   You may choose to send back your valuable recommendations for the Services or other matters with the built-in function of the Services.

   2. Date of Birth [Required]

      We will collect your date of birth for identification verification purposes and to provide customer services related to your use of the Services.

   3. Mobile Phone Number [Optional]

      We may collect your contact information, such as your mobile phone number, depending on the membership management requirements of the country or region where you reside. We may use SMS messages to inform you of various product information or promotional events provided by us.

   4. Profile Picture [Optional]

   You may voluntarily upload a profile photo or picture to the Services for your own identification and experience using the Services. This information is not required to use the Services and will not be made public.

   5. Product or Service Feedback [Optional]

      You may voluntarily submit your valuable feedback and recommendations for the Services or other matters using the options and channels provided by the Services.

   6. Usage and Transaction History [Required]

      We will collect your usage and transaction history to calculate and settle the battery service fees or other related fees or charges related to your use of the Services on the Ionex Energy Network.

   7. Credit Card Information [Optional]

   If you choose to use a credit card as your payment instrument, you must record your credit card information. We will transfer your credit card information to a third-party payment service provider for processing.

   8. Location Information [Optional]

      The Services will share location information with Google Maps, Apple Apps, and KYMCO Noodoe App to display nearby Ionex Energy Stations near a specific location or plan directions to a specific Ionex Energy Station of your choice. Such a function requires you to provide your current location and other relevant information, such as start pointing and destination, setting preferences, map, and relevant authorization and information. If you do not wish to share location information or related personal information, you may choose to disable the location services from your mobile device settings; however, once location services are disabled, the access to or performance of certain features such as map and navigation, smart vehicle unlock, and parking location may be affected.

1. We provide some functions of the Services by linking to third-party programs. Third-party programs may, through the Services, collect specific information on you, your device, and your use of the Services.
2. We have no control over third-party programs or on how third parties collect, use, or protect your data. You acknowledge that we are not responsible for the content, functions, accuracy, legality, appropriateness, or any other aspect of the third-party programs or content thereof and that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on anything on the third-party programs or content thereof. The Policy does not apply to third parties. We encourage you to review the privacy policies of the third parties to understand how they collect, use, or protect your information. 
3. You may choose to refuse to provide your information to third parties; however, this may block access to some or all of the functions of the Services as the Services are provided in collaboration with third parties. If you continue to use the Services, you are deemed to consent to the aforementioned processes and conditions.

We may use information collected from you to:

1. Conduct customer surveys;
2. Conduct data analysis on users’ driving habits;
3. Respond to customer feedback, inquiries, and provide customer services;
4. Provide personalized and customized content of the Services;
5. Protect, investigate, and curb fraudulent, unauthorized, or abusive use of the Services or other illegal activities;
6. Mark information and contents you upload or share to the Services;
7. Collect the usage, relevant statistics, and user opinions related to the use of the Services for the enhancement and update of the Services or products;
8. Provide you with information about our products, related events and activities, and important information about the Services;
9. Link, combine, or integrate with other information obtained by third parties to enhance the Services;
10. Send the information you have selected to other users of the Services;
11. Comply with applicable laws and fulfill legal obligations.

We do not encourage sharing any personal information or account information with anyone else. If you choose to share or disclose any personal information, account information, or information related to your user identification and payment information, please keep in mind your privacy needs and the risks and consequences of such behaviour. You agree to take full responsibility, including but not limited to any and all activities and purchases that occur under your account. We are not responsible for any security issues arising from such behaviour.

You understand and acknowledge that when you agree to provide your personal data to us, your personal data may be transferred, stored, used or processed to and/or by our affiliated companies and any of its service providers who may be located in a different country or region from where you reside. Since data processing and storage are completed through the cloud services provided by third-party service providers, the servers may be located in other countries. By continuing to use the Services, you agree that your information may be transmitted out of the country and that we may process and store your information collected in a country other than the country of submission. Since no electronic transmission or data storage methods are perfect, we cannot guarantee that your information is 100% secure or not attacked in the process of transmission or storage.

Your information will continue to be retained for as long as your account is active or valid. In the following circumstances, your information will continue to be retained after your account is deleted or suspended:

1. To comply with laws, regulations, or public interests;
2. To fulfill the purposes of the necessary performance of our obligations or business needs;
3. To investigate any improper use or abuse of the Services detected;
4. To use as important data for the enhancement and updates of the Services, provided that such data will be de-identified first.

 

The Services are not designed for children. We do not ask or collect personal information from or about children. If we become aware that we have collected any personal information on children, we will make a reasonable effort to delete such information as soon as possible. You may also ask us to remove such information through the options designed in the Services or through the contact information specified in the Policy.

1. We are committed to ensuring the security of personal information. Without your consent, we will never provide your personal information to any third party not related to the Services. It is advised that you keep your account and login information confidential, including but not limited to account ID and password, and do not share them with anyone else.
2. To protect the privacy and security of our members, we have adopted the following security mechanisms:
1. All API designs and websites are subject to encrypted connection to ensure the security of data between users and websites;
2. All data are transmitted using HTTPS under SSL authentication;
3. Use access tokens with a fixed lifecycle to confirm the identity of the user;
4. Maintain data integrity and correct access permissions through integrating third-party services for access management and control; and
5. Regularly detect network intrusion and data theft.
3. To protect your privacy and security, we will strive to ensure the security and integrity of the system and data operations, to prevent external attacks and intrusions, and to safeguard the security of all personal information with reasonable technology and procedures. If it is necessary to entrust our affiliates to provide the Services due to business needs, we will request them to strictly fulfill confidentiality and implement necessary inspection procedures to ensure their compliance.

You have the right to request access, to rectify, delete, or restrict the processing of your personal information, or to exercise other similar rights pursuant to the Personal Data Protection Act or other similar laws applicable to your country or region. If you would like to exercise your rights as set out in this Policy, or if you have any questions about the Policy or its implementation, please contact us through the options designed in the Services.